1. Submission of Requests: Only eligible users registered through the ILLiad web-based IDS system can submit requests.  Requests may be submitted directly through ILLiad, any FirstSearch database, and/or other compliant databases.
2. Turnaround time: Requested articles take on average 4 days to arrive; books average 12 days to arrive.  Variables affecting turnaround are the availability of the item(s), the timing of the request submitted, the method of delivery, response time from lending libraries, and slowdowns that occur during peak research periods.
3. Maximum Number of Requests: There is no limit to the number of requests allowed, although during peak research periods internal prioritizations may occur to ensure that all users are equitably served.
4. Limitations:
   1. IDS will comply with loan periods and any restrictions specified by a lending library, such as “Library Use Only” or “No Renewals.”
   2. IDS will only request materials from other libraries in accordance with the lending library’s interlibrary loan policies. Reference, archival, media, genealogical, and other items from special collections may not be available for loan from another library.
   3. In most cases, requests to borrow novels and popular movies published/released within the past six months, will not be filled by the lending library.
   4. In most cases, requests to purchase data sets or dissertations for the explicit use of an individual requestor, will not be processed.
5. Pick-Up and Return of Materials:
   1. All communications are generated as notices by the ILLiad system and are delivered electronically to the requestor’s e-mail address.
   2. Returnable materials are available for pick-up at the Zuhl Circulation Desk during regular library hours.
   3. Registered users may elect to have their returnable materials delivered and/or picked up from a campus office by Pegasus staff.  Special arrangements are made for registered distance education users.
   4. Non-returnable materials are typically made available to the requestor electronically through ILLiad.  In accordance with copyright guidelines, materials are only accessible for 15 days from the date of posting.
   5. A bando is affixed to each item loaned that includes the due date, borrower’s name, and any conditions set forth by the lending library.  To ensure proper handling and discharge, the bando must be affixed to the item upon its return to IDS.
   6. Borrowed materials should be returned to Zuhl Library at either the IDS Office or the Circulation Desk.
6. Renewals & Recalls:
   1. Courtesy notices are emailed 3 days prior to the item’s due date, which is the optimal time for borrowers to request a renewal through ILLiad.  If the due date has passed, borrowers must request a renewal directly from the IDS office.
   2. All materials are subject to immediate recall by the lending library.  If not returned by the recall due date, the borrower will be held financially responsible for any costs incurred.
7. Overdue Materials:
   1. Materials must be returned by the designated due date.  Overdue fees may accrue from the lending library, which will be passed on to the borrower.  The library may face suspension of loan privileges for all NMSU users by that lending library.
   2. Borrowers who have not returned overdue or recalled materials by the 3rd notice will immediately have their library circulation and IDS privileges suspended until the transaction has been resolved.
8. Financial Responsibility: Any charges levied by a lending library for lost, non-returned, or damaged materials, or for overdue or other fines, are the responsibility of the individual who requested the material.  Penalties include:
   1. Suspension of library privileges
   2. A block for subsequent course registration and/or transcript requests
   3. Bad debt status within the NMSU system

Note: Refer to the OCLC ILL Policies Directory via IDS staff for detailed lending information.

1. Submitting Requests:
   1. Requests may be submitted to the NMSU Library IDS Unit through OCLC, ILLiad lending webpage (requires IDS-provided password), fax, e-mail, or mail.
   2. Requests for rush processing and mail preferences will be considered at the library’s discretion.
2. Loan Periods & Limitations on Returnables:

   Table of Item Type and NMSU Library Loan Period as well as Renewal Amount

   Item Type	NMSU Library Loan Period	Renewals
   Book	31 days	1
   Media	21 days	1
   Microform (Library Use Only)	21 days	0
   Bound Periodicals	21 days	0
   Note: Some limits may apply when loaning multi-part titles or titles from certain collections.

3. Non-Circulating Materials: The following items and format types are not normally loaned from the NMSU Library collection:
   • Reference titles
   • Codes & standards
   • E-books
   • Archives & Special Collections materials
   • Maps
   • Unbound periodicals
   • High demand titles
   • Any item deemed fragile
4. Non-Returnables:
   1. IDS scans and delivers materials in electronic format and will attempt to do so when appropriate.
   2. When possible, in lieu of copy requests that exceed 50 pages, IDS will loan the item as a returnable.
5. Transaction Fees: The NMSU Library is a reciprocal lender; non-reciprocal borrowers are charged:

   Table of Transaction Fees for non-reciprocal borrowers

   Cost Per Request	Additional Information with Request
   $10.00 per request	When lending policies are unknown
   $25.00 per request	When a borrower is a for-profit organization

6. Fees & Billing: Borrowing libraries will be held financially responsible for any applicable replacement costs and/or fees for materials lost, not returned, or damaged:

   Table of replacement costs and/or fees for materials lost, not returned, or damaged

   Interval	Action	Amount
   3 months after the due date	Borrowing library billed	Replacement cost of the item or $35.00 (whichever is greater) + $15.00 non-refundable processing fee
   Damage noted upon return	Billed for the damaged item	Full or partial cost of item + $15.00 processing fee
   1 year	Borrowing privileges blocked if the invoice remains unpaid	As reflected on the original invoice
   Up to 1 year from the billing date	Credit is available for returned Item	Credit for the amount billed; $15.00 processing fee non-refundable