Instant Messaging FAQ's
- How do I Instant Message the librarian?
- When can I Instant Message a librarian?
- Will I need to wait to chat with the librarian?
- Who can use this service and what kind of questions can I ask?
How do I Instant Message the librarian?
- If you have an instant messaging application installed on your computer (AIM, YahooIM or Google), log into your IM account and add "asknmsulib" to your Buddy List. Then send us your message.
(At this time, we suppport IM accounts from Yahoo, AIM and GoogleTalk. A request can be sent for any other IM service)
- Or you can use "Meebo" to log in from any computer with your preferred IM account.
- Or simply use our "Ask a Librarian" widget as a guest if you don't have or wish to have an IM account.
The library may save the transcript of your chat session for educational and research purposes only. We will make every effort to protect your privacy. Any information you provide will remain confidential and only library staff will have access to your message.
When can I Instant Message a librarian?
Regular Service Desk Hours
For Summer and Interim Service Desk hours see our "Reference Service Desk Hours" page
Will I need to wait to chat with the librarian?
Patrons at the Reference Desk have priority over IM patrons. IM patrons are taken on a first-come-first-served order.
Alternatively, you may always email a librarian or visit the Reference Desk for assistance
Who can use this service and what kind of questions can I ask?
NMSU faculty, students, and staff may ask any question. All other
questions should pertain in some way to New Mexico State University and/or to our library collections.
If you are not an affiliate of NMSU and your question doesn't fall into these parameters, please consult the staff at your local library for assistance.
Tell us what you think about our IM service! Please complete this survey once your question has been answered.
| Please contact Reference Services if you have any questions about this service. |