Email FAQ's
- Who can use this service and what kind of questions can I ask?
- What are some guidelines for assistance?
- How soon will I hear from you?
Who can use this service and what kind of questions can I ask?
NMSU faculty, students, and staff may ask any question. All other
questions should pertain in some way to New Mexico State University and/or to our library collections.
If you are not an affiliate of NMSU and your question doesn't fall into these parameters, please consult the staff at your local library for assistance.
What are some guidelines for assistance?
| We will assist with: | We cannot: |
 brief, factual questions |
do your research for you |
| help with completing citations |
accept interlibrary loan requests - visit the
ILL web page to find out how to submit requests |
| recommendations on where to begin your research |
fetch, hold, or deliver library materials. NMSU faculty and Ph.D. students can
register and request this service |
| suggestions of keywords and search strategies |
help you fix your computer hardware or software problems - If you have problems accessing the library resources from off campus, please
e-mail us |
How soon will I hear from you?
An e-mail response will be made by a reference librarian within two working days; if your question is forwarded to a specialist, you will be notified.
If you need an answer sooner, please visit, call or Instant Message the library.
| Please contact Reference Services if you have any questions about this service. |